To create a Web Exclusion follow the instructions under the Allow an application to connect to the Internet section of this support article. It sounds as though you might need to exclude the process that checks for updates for your application from the Web Protection component in Malwarebytes assuming that is the component blocking the program from updating. The allow list in Malwarebytes 4 is actually functionally identical to the exclusions function in Malwarebytes 3 and even as it was in Malwarebytes 2 and the original Malwarebytes' Anti-Malware 1.x versions.

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Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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